T-Mobile Data Breach Settlement Frequently Asked Questions

Frequently Asked Questions about the T-Mobile Data Breach Settlement

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Notice will be sent out by late October 2022 by e-mail, text, and/or mail to those individuals who were impacted by the Data Breach according to T-Mobile’s records. Once you have received the Notice, please return to this website and these FAQs to learn about your options. If you do not receive a Notice by late October and are unsure about whether you are a class member or not, please see FAQ 5


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On August 16, 2021, T-Mobile announced that it had been the victim of a criminal cyberattack on its systems. The attacker compromised the personal information of approximately 76 million U.S. consumers. The specific information compromised for each person included some combination of names, addresses, zip codes, phone numbers, dates of birth, social security number/tax identification number, account establish date, name of authorized user, phone number, IMSI, MSISDN, PIN, personal unlock code, and/or other government identification number including driver’s license number.

Numerous lawsuits were brought on behalf of consumers whose personal information was compromised as a result of the T-Mobile Data Breach. Judge Brian C. Wimes of the U.S. District Court for the Western District of Missouri is overseeing these lawsuits. These lawsuits are known as In re: T-Mobile Customer Data Security Breach Litigation, MDL No. 3019, Case No. 4:21-md-03019-BCW. The consumers who sued are called the “Plaintiffs.” T-Mobile is the “Defendant.” Plaintiffs claim that Defendant did not adequately protect consumers’ personal information. The most recent version of the lawsuit, which describes the specific legal claims alleged by the Plaintiffs, is available at www.t-mobilesettlement.com. Defendant denied any wrongdoing. No court or other judicial entity has made any judgment or other determination of any wrongdoing by T-Mobile.

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In a class action, one or more people called “class representatives” sue on behalf of themselves and other people with similar claims. All of these people together are the “class” or “class members.” Because this is a class action settlement, even people who did not file their own lawsuit can obtain benefits provided under the settlement, except for those individuals who exclude themselves from the settlement class by the deadline. The most recent version of the complaint filed by Plaintiffs in the lawsuit, which describes the specific legal claims alleged by the Plaintiffs is available here

The Court has not decided in favor of Plaintiffs or Defendant. Instead, both sides agreed to a settlement after a lengthy mediation process overseen by a neutral third party. Settlements avoid the costs and uncertainty of a trial and related appeals, while more quickly providing benefits to members of the settlement class (“Settlement Class”). The class representatives appointed to represent the class and the attorneys for the Settlement Class (“Class Counsel,” see FAQ 16) believe that the settlement is in the best interests of the Settlement Class Members.


You are a member of the Class if you are among the approximately 76 million U.S. residents identified by T-Mobile whose information was compromised in the T-Mobile Data Breach. Members of the Class for whom T-Mobile has contact information will be notified of the proposed Settlement, so if you receive a notice you likely are a member of the Class. Notice will be sent out by late October to those individuals who were impacted in the Data Breach.

Excluded from the Settlement are:
  • Officers and Directors of T-Mobile;
  • The presiding judge and any judicial staff involved in the lawsuit;
  • All individuals who on or before the Preliminary Approval Order either (1) filed or served a written arbitration demand or petition relating to the Data Breach, or (2) provided written notice to T-Mobile of their intent to pursue arbitration against T-Mobile relating to the Data Breach with a description of claims to the address provided in T-Mobile’s Terms and Conditions or to T-Mobile’s Counsel (see FAQ 20).
  • Any Class Member who opts-out (see FAQ 19).
If you do not receive Notice by late October and are unsure if you are included in the Settlement, you can review the information listed on this website or call (833) 512- 2314 (Toll-Free) and ask whether you are a Settlement Class Member.

T-Mobile will pay $350,000,000 into a Settlement Fund. The Settlement Fund will be used to:

  • Make cash payments for Out-Of-Pocket Losses and Lost Time (see FAQ 7)
  • Make alternative cash payments (see FAQ 8)
  • Provide Identity Defense Services (see FAQ 9)
  • Provide Restoration Services for all Settlement Class Members, regardless of whether they make a claim (see FAQ 10);
  • Pay the costs of notifying Settlement Class Members and administering the Settlement;
  • Pay Service Awards to Settlement Class Representatives, as approved by the Court (see FAQ 18);
  • Pay Attorneys’ Fees, costs, and expenses, as approved by the Court (see FAQ 17).

T-Mobile has also agreed to maintain an incremental spend commitment of at least $150 million for data security and related technology, in the aggregate for years 2022 and 2023 above its previously budgeted baseline.

Settlement Benefit: Payment for Unreimbursed Out-of-Pocket Losses: If you spent money trying to avoid or recover from fraud or identity theft that you believe was fairly traceable to the T-Mobile Data Breach, or to protect yourself from future harm as a result of the Data Breach, then you can submit a claim for reimbursement up to $25,000 (including your claim for Lost Time). Out-of-Pocket Losses that are eligible for reimbursement may include, without limitation, the following:

  • Money spent on or after August 1, 2021, associated with placing or removing a security freeze on your credit report with any credit reporting agency;
  • Money spent on credit monitoring or identity theft protection on or after August 1, 2021;
  • Unreimbursed costs, expenses, losses or charges you paid on or after August 1, 2021, because of identity theft or identity fraud, falsified tax returns, or other alleged misuse of your personal information that you believe was fairly traceable to the T-Mobile Data Breach;
  • Other miscellaneous expenses related to any Out-Of-Pocket Loss that you believe were fairly traceable to the T-Mobile Data Breach such as notary, fax, postage, copying, mileage, and long- distance telephone charges; and
  • Professional fees incurred in connection with addressing identity theft, fraud, or falsified tax returns that you believe was fairly traceable to the T-Mobile Data Breach.

This list provides examples only, and other losses or costs that you believe are fairly traceable to the T-Mobile Data Breach may also be eligible for reimbursement.

To claim reimbursement for Out-of-Pocket Losses, you must also provide “Reasonable Documentation.” Reasonable Documentation means documentation supporting your claim, including, but not limited to credit card statements, bank statements, invoices, telephone records, and receipts. Except as expressly provided herein, personal certifications, declarations, or affidavits from the claimant do not constitute Reasonable Documentation but may be included to provide clarification, context, or support for other submitted Reasonable Documentation.

The Settlement Administrator will review your documentation and decide if your claim for Out-of-Pocket Losses is valid. Only valid claims will be paid. The deadline to file a claim for Out-of-Pocket Losses is January 22, 2023. Impacted individuals will not be able to submit a Claim until Notice has been sent. Notice will be sent by late October. 

Settlement Benefit: Cash Payment for Lost Time: If you spent time (i) remedying fraud, identity theft, or other alleged misuse of your personal information that you believe is fairly traceable to the T-Mobile Data Breach, or (ii) taking preventative measures (for example, time spent reviewing your accounts, placing or removing security freezes on your credit report, or purchasing credit monitoring or identity protection) on or after August 1, 2021, then you may also make a claim for reimbursement for Lost Time at a Reimbursement Rate of $25 per hour or, if you took time off work, your documented hourly wage as shown by paystubs or other support.

For Lost Time related to qualifying Out-of-Pocket Losses, you may receive reimbursement for up to 15 hours at your Reimbursement Rate. For Lost Time not related to qualifying Out-of-Pocket Losses (“Self-Certified Time”), you may receive reimbursement for up to 5 hours at the Reimbursement Rate. To make a claim for Lost Time, you must provide a description of (i) the actions taken in response to the Data Breach in dealing with misuse of your information or taking preventative measures and (ii) the time associated with those actions. You must certify that the description is truthful. Valid claims for Lost Time will be reimbursed in 15-minute increments.

The deadline to file a claim for Lost Time is January 22, 2023. Impacted individuals will be able to submit a Claim once Notice has been sent. Notice will be sent by late October. 

The amount of your claim may be reduced or increased depending on the total number of claims. See FAQs 11-12



Settlement Benefit: Alternative Cash Payment: As an alternative to making a claim for reimbursement for Out-of-Pocket Losses and Lost Time, you may submit a claim for an Alternative Cash Payment of $25, or $100 if you resided in California on August 1, 2021. You may not make a claim for an Alternative Cash Payment in addition to a claim for Out-of-Pocket Losses or Lost Time. The amount of the Alternative Cash Payment may change depending on the number of total claims for cash payments.

The amount of your claim may be reduced or increased depending on the total number of claims. See FAQs 11-12

Settlement Benefit: Identity Defense Services: The Settlement provides a way to help protect yourself from unauthorized use of your personal information. Settlement Class Members may submit a claim to enroll in two (2) years of Identity Defense Services, provided through Pango, at no cost. These services include the following features:

  • Credit Monitoring from Transunion
  • Monthly Credit Score from Transunion
  • Real Time Inquiry/Authentication Reports
  • Dark Web Monitoring
  • High Risk Transaction Monitoring
  • USPS Address Change Monitoring and Alerts
  • Lost Wallet Protection
  • Security Freeze capabilities
  • Customer Support & Victim Assistance
  • $1 million identity theft insurance

To receive free Identity Defense Services you must make a claim for those services by January 22, 2023. Impacted individuals will be able to submit a Claim once Notice has been sent. Notice will be sent by late October. 

If you submit a valid claim form and elect to enroll in Identity Defense Services, you will receive enrollment instructions by email after the settlement is final. You may make a claim for both reimbursement for Out-of-Pocket Losses and/or Lost Time (or an Alternative Cash Payment) and Identity Defense Services.


Settlement Benefit: Free Restoration Services: All Settlement Class Members, even those who do not enroll in Identity Defense Services or do not submit a claim, will be entitled to utilize Restoration Services offered through Pango. This coverage is a separate benefit and provides all Settlement Class Members access to US-based fraud resolution specialists who can assist with important tasks such as placing fraud alerts with the credit bureaus, disputing inaccurate information on credit reports, scheduling calls with creditors and other service providers, and working with law enforcement and government agencies to dispute fraudulent information. Additional information regarding how to claim these services will be available on the Settlement website with the issuance of class notice in late October 2022. 

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The Settlement Fund will be used to pay claims for: (1) Out-of-Pocket Losses and Lost Time, (2) Alternative Cash Payments, for Identity Defense Services and Restoration Services, (3) Administrative and Notice Costs, (4) Service Awards for Settlement Class Representatives, and (5) Attorneys’ Fees, costs, and expenses as approved by the Court.

If there are leftover Settlement Funds, those funds will be added to approved claims for Out-of-Pocket Losses, Lost Time, and Alternative Cash Payments on a pro rata basis.

Any remaining Settlement Funds resulting from the failure of Settlement Class Members to timely negotiate a Settlement check or to timely provide required tax information such that a Settlement check should issue, shall be distributed to Settlement Class Members, or as otherwise ordered by the Court, but no money will be returned to T-Mobile.

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If the payments described in FAQs 7-8 exceed the Settlement Fund, the cash payments will be reduced on a pro rata basis.

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To make a claim for Identity Defense Services, for reimbursement for Out-of-Pocket Losses or Lost Time, or for an Alternative Cash Payment you will need to file a claim form. The easiest way to submit a claim form will be online, by filling out the form at a link that will be made available on this website once Notice has been sent in late October. You can also download a paper claim form and return a completed claim form by mail.

The deadline to file a claim for Identity Defense Services, for reimbursement for Out-of-Pocket Losses or Lost Time, or for an Alternative Cash Payment is January 22, 2023 (this is the last day to file online and the postmark deadline for mailed claims). 

Impacted individuals will be able to submit a Claim once Notice has been sent. Notice will be sent to the impacted individuals by late October.

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Identity Defense Services claimed by Settlement Class Members will begin, and payments for valid claims for Out-of-Pocket Losses, Lost Time, and Alternative Cash Payments will be made, after the Court enters a final judgment and the Settlement becomes final. This may take several months or more; please be patient. Periodic updates will be posted on this website.

If you make a valid claim for Identity Defense Services, the Settlement Administrator will send you information on how to activate your Identity Defense Services once the Settlement is final.

Payments for valid claims for Out-of-Pocket Losses, Lost Time, and Alternative Cash Payments will be made by the Settlement Administrator in the manner you select (various digital payment options or a paper check).

If you make a claim under the Settlement, or if you do nothing, you will be releasing all of your legal claims relating to the Data Breach against T-Mobile (except SIM-swap Claims) when the Settlement becomes final. By releasing your legal claims, you are giving up the right to file, or to continue to pursue, separate legal claims against or seek further compensation from T-Mobile for any harm related to the Data Breach or the claims alleged in the lawsuits—whether or not you are currently aware of those claims.


Unless you exclude yourself from the Settlement (see FAQ 19), all of the decisions by the Court will bind you. That means you will be bound to the terms of the Settlement and accompanying court orders, and cannot bring a lawsuit or be part of another lawsuit against T-Mobile regarding the Data Breach.


Paragraph 2.30 of the Settlement Agreement defines the claims that will be released by Settlement Class Members who do not exclude themselves from the Settlement. You can access the Settlement Agreement and read the specific details of the legal claims being released here.


If you have any questions, you can contact the Settlement Administrator (see FAQ 22).


Yes. The Court appointed the following attorneys to represent you and other Settlement Class Members as “Class Counsel.”


Norman E. Siegel

STUEVE SIEGEL HANSON LLP

460 Nichols Road, Suite 200 

Kansas City, MO 64112


Cari Campen Laufenberg

KELLER ROHRBACK L.L.P

1201 Third Avenue, Suite 3200

Seattle, WA 98101


James J. Pizzirusso

HAUSFELD LLP

888 16th Street, N.W. Suite 300

Washington, DC 20006

You will not be charged by these lawyers for their work on the case. If you want to be represented by your own lawyer, you may hire one at your own expense.

If you have questions about making a claim, please contact the Settlement Administrator (see FAQ 22).


Class Counsel have undertaken this case on a contingency-fee basis, meaning they have paid for all of the expenses in the case and have not been paid any money in relation to their work on this case. Accordingly, Class Counsel will ask the Court to award them Attorneys’ Fees of up to 30% of the Settlement Fund and reimbursement for costs and expenses to be paid from the Settlement Fund. The Court will decide the amount of fees and costs and expenses to be paid. You will not have to separately pay any portion of these fees yourself. Class Counsel’s request for Attorneys’ Fees and costs (which must be approved by the Court) will be filed by November 17, 2022, and will be available to view on this website once it has been filed with the Court. 

The Class Representatives in this action are listed in the Settlement Agreement, which is available here. Class Counsel will ask the Court to award the Class Representatives “Service Awards” of $2,500 each for the time that they spent, and the risks that they undertook, in bringing this lawsuit on behalf of the Class. This amount will have to be approved by the Court. Any amount approved by the Court will be paid from the Settlement Fund.

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If you are a member of the Class but do not want to remain in the Settlement Class, you may exclude yourself from the Settlement Class (also known as “opting out”). If you exclude yourself, you will lose any right to participate in the Settlement, including any right to receive the benefits outlined in these FAQs and the Notice authorized by the Court.

If you decide on this option, you may keep any rights you have, if any, against T-Mobile, and you may file your own lawsuit or arbitration against T-Mobile based upon the same legal claims that are asserted in this lawsuit, but you will need to find your own attorney at your own cost to represent you in that lawsuit. If you are considering this option, you may want to consult an attorney to determine your options.

IMPORTANT: You will be bound by the terms of the Settlement Agreement unless you submit a timely and signed written request to be excluded from the Settlement Class. To exclude yourself from the Settlement Class you must do so online by December 8, 2022 (link available in late October 2022 after Notice has been sent) or mail a “request for exclusion,” postmarked no later than December 8, 2022, to:

T-Mobile Settlement Administrator
Attn: Exclusion
P.O. Box 225391
New York, NY 10150-5391

This statement must contain the following information:

  1.  The name of this action (In re: T-Mobile Customer Data Security Breach Litigation, MDL No. 4:21-md-03019 (BCW));
  2. Your full name and current address;
  3. Your personal signature (a lawyer’s signature is not sufficient);
  4. A statement clearly indicating your intent to be excluded from the Settlement Class; and
  5.  A statement that your request for exclusion applies only to you, the one Settlement Class Member whose personal signature appears on the request. (Requests seeking exclusion on behalf of more than one Settlement Class Member shall be deemed invalid by the Settlement Administrator.)

If you do not comply with these procedures and the deadline for exclusions, you will lose any opportunity to exclude yourself from the Settlement Class, and your rights will be determined in this lawsuit by the Settlement Agreement if it is approved by the Court.

You are not a member of the Class if you, before July 22, 2022, either (1) filed or served a written arbitration demand or petition relating to the Data Breach, or (2) provided written notice to T-Mobile of their intent to pursue arbitration relating to the Data Breach against T-Mobile with a description of claims to the address provided in T-Mobile’s Terms and Conditions or to T-Mobile’s Counsel. You can find out if you are already excluded from the Settlement Class because you previously requested arbitration by contacting the Settlement Administrator at:

T-Mobile Settlement Administrator

P.O. Box 225391

New York, NY 10150-5391

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If you are a Settlement Class Member, you have the right to tell the Court what you think of the Settlement. You can object to the Settlement if you don’t think it is fair, reasonable, or adequate, and you can give reasons why you think the Court should not approve it. You can’t ask the Court to order a larger settlement; the Court can only approve or deny the Settlement as it is.  If you like the Settlement, you can tell the Court that, as well.

To object, you must send a written objection stating that you object to the Settlement. Your objection must include:

  1. The case name and number of this action (In re: T-Mobile Customer Data Security Breach Litigation, Case No. MDL No. 4:21-md-03019 (BCW));
  2. Your full name and current address and telephone number, and if you are represented by counsel, those of your counsel;
  3. A statement whether the objection applies only to you, to a specific subset of the class, or to the entire class;
  4. A statement of the number of times in which you (and, where applicable, your counsel) has objected to a class action settlement within the previous three years, along with the caption of each case in which you or your counsel have made such objection;
  5. A statement of the specific grounds for the objection; and
  6. A statement of whether you intend to appear at the Final Approval Hearing, and if so, whether personally or through counsel.

Additionally, if you intend to speak at the Final Approval Hearing (whether pro se or through counsel), your written objection must include:

  1. A detailed description of any evidence you may offer at the Final Approval Hearing; and
  2. Copies of any exhibits you may introduce at the Final Approval Hearing.

To be considered by the Court, your written objection must be filed electronically with the Court by December 8, 2022 or mailed, postmarked no later than December 8, 2022, to the following address:

Clerk of the Court

United States District Court Western District of Missouri

400 E. 9TH Street, Kansas City, Missouri 64106

If you do not comply with these procedures and the deadline for objections, you may lose any opportunity to have your objection considered at the Final Approval Hearing or otherwise to contest the approval of the settlement or to appeal from any orders or judgments entered by the Court in connection with the proposed settlement. You will still be eligible to receive settlement benefits if the settlement becomes final even if you object to the settlement.

The Court has scheduled a Final Approval Hearing to listen to and consider any concerns or objections from Settlement Class Members regarding the fairness, adequacy, and reasonableness of the terms of the Settlement Agreement. That hearing is currently scheduled to take place on January 20, 2023 at 10 a.m. CT before the Honorable Brian C. Wimes, at the United States District Court for the Western District of Missouri located in Courtroom 7D of the Charles Evans Whittaker United States Courthouse, 400 E. 9th Street, Kansas City, Missouri 64106. This hearing date and time may be moved. Please check this website for notice of any changes.

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If you have questions about the Notice you received (which will not be mailed until late October) or the Settlement, you may go to the Settlement website at www.t-mobilesettlement.com. You can also contact the Settlement Administrator at 1-833-512-2314 or by mailing a letter to T-Mobile Data Breach Class Action Settlement Administrator, T-Mobile Settlement Administrator, PO Box 225391, New York, NY 10150-5391, for more information or to request that a copy of this document be sent to you in the mail. If you wish to communicate directly with Class Counsel, you may contact them (contact information noted above in FAQ 16. You may also seek advice and guidance from your own private lawyer at your own expense, if you wish to do so.

This notice is only a summary of the lawsuit and the Settlement. Other related documents can be accessed through this website. If you have questions about the proposed settlement, or wish to receive a copy of the Settlement Agreement but are unable to download a copy online, you may contact the Settlement Administrator. The Court cannot respond to any questions regarding this notice, the lawsuit, or the proposed settlement.

Please do not contact the Court, its Clerks, or T-Mobile.

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